Ombudsman – Long Term Care
The Ombudsman Program provides a number of
critical services. Ombudsman act as the
eyes and ears for residents in long-term care facilities such as nursing homes
or board and care homes. Ombudsman encourage
access to advocacy by informing residents of what kind of care to expect, by
providing a mechanism to file a complaint, and by guiding residents through the
process of advocating on their own behalf.
The Ombudsman Program investigates reports of
abuse and neglect of seniors and dependent adults residing in long term care facilities.
There is no income eligibility
An ombudsman can help with the following concerns
about the quality of care provided to residents in long-term care facilities:
Resident right issues.
Physical abuse and neglect.
Financial issues (billing concerns, benefits,
Concerns about physical or chemical
Transfer and discharge issues.
Privacy and confidentiality.
Witnessing of Advance Directives in Skilled
Supporting resident and family councils.
For more information, or if you have a
concern or need to report abuse, call (209) 468-3785 or Ombudsman Crisis Line
(800) 231-4024. Call 209-468-1104 to complete a referral by phone. Or download and complete our
Service Referral and Follow-up Summary (SJ 30A form) and either fax it to;
209-932-2663, or mail to; San Joaquin County Human Services Agency, PO Box
201056, Stockton CA 95201.
Long Term Care Facilities
A Consumer Guide to choosing
a Nursing Home:
Adult Day Care Programs
If you are interested in
becoming a volunteer and want to know how to get involved in the Ombudsman
program, please call 209-468-3785