*A completed Application and Health Care Certification must be received before the County can authorize services.
>>Step 2: County Social Worker Assessment
A County Social Worker will interview an applicant in their home to determine eligibility and need for IHSS. Based on ability to safely perform certain tasks for themselves, the Social Worker assesses the types of services needed and number of hours authorized for each service. The assessment includes information from applicant and, if appropriate, their family, friends, physician or other licensed health care professionals.
>>Step 3: Applicant Notified
An applicant is notified if IHSS has been approved or denied. If an applicant is denied, the applicant is notified of reason for denial and how to appeal the denial. If an applicant is approved, the applicant is notified of services and number of hours that are authorized per month for those services.
>>Step 4: Applicant Approved
If an applicant is approved for IHSS, the Recipient must hire a Provider (caregiver) to perform the authorized services. The Recipient is considered the Provider's employer, and therefore it is the Recipient's responsibility to hire, train, supervise, and fire the individual Provider. The Provider can be a family member or friend. All Providers must register with IHSS.
>>To start an IHSS referral by phone: If you are having difficulty applying please call Information and Assistance at 209-468-1104 and start an application by phone. Be prepared with the following information regarding the recipient who needs service:
3. Mailing address
4. Contact phone number
5. Date of Birth
6. Social Security number
7. Primary language
8. Name and date of birth of anyone in the home already receiving IHSS
9. Number of people living in the house hold
10. Doctor’s name and phone number
11. Medical Conditions
12. Recent hospitalizations
13. Areas of need or concern
Or download and complete our Service Referral and Follow-up Summary (SJ 30A form), and either fax it to; 209-932-2663, or mail to; San Joaquin County Human Services Agency, PO Box 201056, Stockton CA 95201.
If a Recipient does not have a Provider (caregiver), a Recipient may hire a Provider from the IHSS Public Authority: https://www.sanjoaquincares.com/: Caregiver Registry. Contact Public Authority (209) 468-3397 for a list of available Providers.
A Provider is one who is providing services to an IHSS Recipient in their home. The San Joaquin County IHSS Public Authority can help with training in CPR, First Aid & AED, help filling out timesheets, and direct deposit forms